Our Promises to You

To help you succeed we seek to:

give you current, clear and concise information about our courses before you enrol
help you choose the course that is most suitable for you
give you information on the qualifications you can get and the opportunities to which they lead
through theworkspace we will build employability skills into your course
ensure you understand the standards you need to reach to be successful
help you settle into your course and the College, and tell you what you need to know to be a successful student
explain how much work you will need to do, and when and where to attend classes and other activities
before you do your first assignment, give you accurate information about the way you will be taught and the topics to be covered
tell you when, where and how you will be assessed
by the end of the first week make sure you have a personal tutor.

During your course we aim to:

provide qualified and experienced staff
assess you fairly and regularly
provide encouragement and feedback on your progress
give advice on how you can improve
help you identify any learning support needs you may have and ensure, where practicable, we provide additional support to help you succeed
we will build employability and life skills into your course, to ensure you have the best chances of progressing to employment and/or further study
ensure your studies are not adversely affected by staff absence
provide suitable accommodation and resources for you to study
offer you student support services if you need them, such as careers guidance, student funding advice and counselling
offer you recreational and leisure activities so you can enjoy College and meet other students
involve you in the College’s decision making through a variety of student feedback channels (student representatives, student surveys and focus groups, the Students’ Union etc)
keep your parents/carers informed of your progress if you are under 18 at enrolment, and seek your permission to do so if you are over 18 at enrolment.

To help you succeed you agree to:

take an active part in pre-enrolment and induction activities, so that you can be sure the course is the right one for you
take responsibility for organising your own learning use your time to learn to the best of your ability attend your classes and any other activities that form part of your agreed course regularly and on time
ask for help if you need it
sign all your work as your own before handing it in on time
make full use of the resources available, including the libraries, computer facilities, learning support services and Student Services
regularly check your College e-mail address
co-operate with all members of staff and other students
pay any fees and charges promptly or, if you have difficulties, discuss them with the Student Funding team
abide by all College rules and regulations, including anti-bullying and no smoking.

Students and staff are expected to:

behave in a polite, courteous and friendly manner
treat everyone fairly and with respect
take responsibility for their own options
observe all health and safety regulations and safeguarding guidelines to ensure a safe learning environment care for the physical environment of the College
abide by the College’s anti-bullying and no smoking policies.

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