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Course Glossary (C)

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Title Type of Course and Awarding Body Level Duration Course Code(s)
Contact Centre Operations

Intermediate Apprenticeship

Level Two One to two years FMACCO
Creative Media Production (Games Development)

Higher National Certificate/Diploma - Edexcel

Level Four One year (HNC) or two years (HND) UF4523
Creative Writing and History

Access to Higher Education Diploma in Humanities – ‘apt’ Award

Level Three One year LCHFT
Customer Service

Intermediate Apprenticeship - OCR, EDI and City & Guilds

Level Two 12 - 14 months AP2
Customer Service

Advanced Apprenticeship - OCR, EDI and City & Guilds

Level Three 15 - 17 months AP3
Customer Service

College Certificate

Level Two One day MTK26
CV Design and Interview Techniques

College Certificate

Level One Two days BTD2