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Course Glossary (C)

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Title Type of Course and Awarding Body Level Duration Course Code(s)
Construction Skills

City & Guilds Award

Level One 12 weeks FLCS
Contact Centre Operations

Intermediate Apprenticeship

Level Two One to two years AP2
Customer Service

Intermediate Apprenticeship - OCR, EDI and City & Guilds

Level Two 12 - 14 months AP2
Customer Service

Advanced Apprenticeship - OCR, EDI and City & Guilds

Level Three 15 - 17 months AP3
Customer Service

College Certificate

Level Two One day MTK26
CV Design and Interview Techniques

College Certificate

Level One Two days BTD2