Tel: 01752 305300

Providing education and training to Plymouth, Devon, Cornwall and the wider community

Customer Excellence

Submitted by admin on 25 March 2010 - 12.45 pm

Course Overview

Type of Course and Awarding Body

College Certificate

Level

Level Two

What's it all about?

It's been said that it costs at least five times more to win a new customer than it does to keep an existing one. It's also less expensive, so wouldn't you want to perfect the art of keeping those customers happy, and venturing to make new ones? Our course will cover how two types of service quality, those of the concrete aspects of a service and the emotional aspects, can be managed to provide exceptional customer service.

Progression

Other one day workshops at the College.

Entry Requirements

In our experience in order to be successful on this level of programme you will need one of the following:

four GCSEs at grades D-G (including English and maths)
a BTEC foundation diploma in a related subject
an NVQ level 1 / technical certificate in a related subject
successful completion of the Gateway / Newstart programme
successful completion of the PLP / Prince's Trust programme
equivalent qualifications or relevant work experience.

Duration

Half day

Business Benefits

This course will help to promote a more positive organisational image when dealing with customers.

Course Content

When can I study?

Various, 9.00am - 12.30pm

Course Facts

Although we are not yet able to confirm dates or fees, applications for the next course are now welcome. For further information please contact the Customer Services team on 01752 305300 or e-mail info@cityplym.ac.uk.

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