Front of House Reception

Course Overview

Type of Course and Awarding Body

Diploma - City & Guilds

Level

Level Two

What's it all about?

Front office skills are vital. If you do them well, you bring perceived value of the hospitality and tourism services you are offering, and win over customers too. Our course reflects the importance of different features of the receptionist's work that enhance the vision and brand of the organisation. You will learn about the role of social and management skills that won't just concentrate on procedural aspects, but on the way you interact with your customers and colleagues.

Progression

Successful students may progress to the NVQ Level 3 Hospitality Supervision at the College.

Entry Requirements

In our experience in order to be successful on this level of course you will need one of the following:

four GCSEs at grades D-G (including English and maths)
a BTEC foundation diploma in a related subject
an NVQ level 1 / technical certificate in a related subject
successful completion of the Gateway / Newstart programme
successful completion of the PLP / Prince's Trust programme
equivalent qualifications or relevant work experience.

In addition, you must be employed in a position that enables them to demonstrate competence in reception skills.

Duration

Up to one year

Business Benefits

This nationally recognised qualification equips candidates with the skills, knowledge and increased confidence in delivering excellent customer service.

Roll On Roll Off?

Yes

Are there any exams?

Assessment is carried out in the workplace.

Course Content

What does the course involve?

Units include:

health and safety
customer service
team working
handling payments
providing tourist information services

Optional units are chosen to fit your job role.

Off-the-job training can be used to reinforce understanding where there is an identified skills gap.

When can I study?

In the workplace

Course Facts

This course is run on a roll on roll off basis, enrolments available throughout the year. Please contact us for further information on 01752 305300 or e-mail info@cityplym.ac.uk.