College Awarded the Matrix Standard

City College Plymouth has been awarded the Matrix Standard – a national quality standard for any organisation that delivers information, advice and/or guidance on learning and work.

The Standard looked at all aspects of information and guidance (IAG) provided by the College, including promotion of the service, the quality of information and guidance provided to the customer, relevance of information and that support is given to individuals in exploring their options and planning for the future.

Additionally, the College must ensure that all staff working in IAG are suitably qualified and supported to complete their roles effectively and feedback is collected from students on the services provided and it is used to improve services.

The Matrix Assessor spent three days with the College looking at the information and guidance provided by four areas of the College - Student Services and Marketing, Skills for Life, Work-based Learning and the Business School. 

Matrix Assessor, Jennie Dunse said: “The four departments have built up strong relationships with local employers, both as major partners, influencing how services are delivered and as clients. This has supported the College’s mission in enhancing students’ employability prospects and opened up possibilities for both students and staff to acquire appropriate, additional information and skills.”

Eddie Beech, Careers Co-ordinator at the College said: “I am really pleased that the excellent work we do at the College has been formally recognised by the Matrix Standard.

“What this shows is that we have not only maintained our standards but have shown commitment to developing services to meet the needs of our staff and students in this changing world.”