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Assertiveness and Confidence Management

Course Code: MTK20

Level: 2
Subject area: Business, Management & HR
Awarding body: City College Plymouth
Qualification: College Certificate
Course type: Short course
Time of Day: Daytime
Duration: One day
When you'll study: Mondays, 9.00am - 4.30pm

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About the course

How could an assertiveness training course help you? Do you want to be a better negotiator? A more confident communicator? A more assertive manager, or simply to speak out more in meetings to help convey your talents and opinions? This assertiveness course at City College Plymouth is a business course aimed at helping employees, managers and business owners to improve their skills, knowledge and confidence. If you sometimes find it difficult to express your thoughts, feelings and beliefs in a suitable and appropriate way, this assertiveness training will help you be more confident. You’ll learn practical techniques and tips to be able to stand up for your rights without alienating others and maintaining a professional approach. You’ll learn how to feel comfortable expressing your needs, wants and opinions in a direct, honest and appropriate way that is beneficial to your career and your organisation.

What you'll learn
  • Definition of assertiveness and its benefits
  • Self-assessment for participants on their current assertiveness
  • Recognising assertive, non-assertive and aggressive behaviour in you, colleagues and customers
  • Identifying the effects of each type of behaviour
  • Understanding why people behave in non-assertive and aggressive ways
  • Identifying key areas at work where assertive behaviour will enhance individual and team performance
  • Practising assertive behaviour
  • How to produce effective action plans.
Entry requirements

There are no specific entry requirements for this course.


There is no assessment for this course.

What's next?

On successful completion, you may progress to other business and management workshops at the College.

Important information

Fees quoted apply to courses starting in the academic year 2017/18 (August 2017 – July 2018). There may be a slight increase in fees for courses starting 2018/19.

Short course

Course Code: MTK20

Course Fees

A Full Course Fee: £149

B Reduced Course Fee (for those in receipt of qualifying benefits): Not applicable to this course

C Ancillary course costs (ie books and equipment): Not applicable to this course

D Advanced Learner Loan Fee: Not applicable to this course

How old are you? How much will you pay?
16 - 18 A
19 - 23 A(Note: If you do not have a level 2 qualification, this course may be free).
24+ A

Please note fees are quoted for one year only.

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