Course Code: AP2
Awarding body: City & Guilds
Course type: Full-time
Time of Day: Daytime
Duration: 30 months
When you'll study: One day a week, term-time
An Auto-care Technician is trained to carry out a range of services and repairs to cars, vans and light goods vehicles while working in an Auto-care or ‘Fast-Fit’ centre. This apprenticeship is unique in that it combines a range of technical, retail and customer service skills. You will need to demonstrate expertise in the technical elements of identifying and repairing faults as well as having good customer service and sales skills.
Within this Apprenticeship, you will have training sessions at City College Plymouth one day a week, term-time, to give you the skills and knowledge required to succeed in the industry. You will also receive direct training from the business you are employed by for your Apprenticeship who will work with the College to ensure you are reaching your maximum potential via regular workplace observations and reviews.
An Apprenticeship is broken down into three learning categories – skills, knowledge and behaviours. For the Level 2 Autocare Apprenticeship you will cover the following:
● Tyre legislation and technical information including EU Tyre labelling, Tyre Pressure
Monitoring systems, sidewall markings, homologated fitments relating to cars, car derived vans and light goods vehicles
● Fundamentals of specific vehicle systems including steering & suspension, braking systems, battery & charging systems, exhaust systems and Air-Conditioning systems
● Vehicle 4-wheel geometry principle
● Basic consumer legislation relevant to the occupation
● Appropriate Health & Safety legislation and requirements for the workplace
● Hybrid/Electric Vehicle system and safe working procedures
● Data protection requirements to protect customer and payment information
● General sales principles including, identifying customer & vehicle needs, presenting solutions, closing the sale and dealing with buying resistance
● How the business works and how you contribute to the overall results, demonstrating commercial awareness
● How to carry out vehicle safety inspections and routine maintenance using manufacturers
specifications or approved schedules, using vehicle specific data and meeting legal requirements
● The importance of following work place procedures and the consequences of not doing so
● Contribute to maintaining a healthy and safe workplace, including the maintenance of key equipment and carrying out general housekeeping
● Carry out stock procedures including dealing with routine stock deliveries, placing stock into
storage, carrying out stock rotation duties and ordering parts for customers following company procedures
● Carry out vehicle safety inspections and routine maintenance in line with manufactures
specifications or approved schedules, company procedures and complete approved documentation
● Make recommendations to customers based on the results of inspections, ensuring that sales recommendations are accurate and fully costed, are ethical and in the best interests of the customer at all times, using language that is transparent and avoids jargon
● Carry out replacement/repair and balancing of a range of light vehicle tyres, including ultra-low profile, directional, asymmetric and run-flat tyres fitted to a range of wheel sizes and types
● Carry out the replacement of components on a specific range of vehicle systems including
Steering & Suspension, Braking systems, Battery & Charging systems, exhaust systems and Air-Conditioning systems
● Carry out 4-wheel Geometry operations including adjustments on a range of vehicles with different suspension and steering systems
● Use a range of specialist tools & equipment, mechanical & electrical measuring tools and diagnostic equipment to support fault identification and repair
● Identify & procure correct parts to meet specific customer requirements
● Access vehicle technical data to inform inspections and make judgements on wear and serviceability
● Deal with and resolve low-level customer complaints
● Communicate effectively with customers, suppliers and colleagues
● Use specific company IT systems within the workplace, including Point-of-sale systems and
● Act in a manner that promotes the professional image of the automotive sector
● Communicate effectively with colleagues and customers on a range of topics including drawing out information to support identification of customer and vehicle needs, making clear recommendations to customers and overcoming objections/concerns
● Behave in accordance with company values, industry codes of conduct and demonstrate respect for customers and colleagues. Be courteous at all times and respond quickly to requests/requirements using effective communication skills to win trust and ensure an excellent experience
● Work as an effective team member taking responsibility for their own actions, being honest and accountable when issues arise and things don’t go as planned
● Commit to learning to improve your own performance and that of the business. Work in an organised way to ensure work is carried out in an effective and efficient manner
You will be taught, guided and assessed on the above topics over the duration of your
Apprenticeship to prepare for your achievement. This will be done via training sessions
at City College Plymouth and visits at the workplace from your designated assessor who
will ensure you are competent in the job you are doing.
To undertake this Apprenticeship you will be required to undergo an assessment with the course
tutor. This is nothing to worry about! The tutor will have a conversation with you in order to assess your employability skills and your keenness to learn. They will also want to find out about any prior knowledge you may have. The assessment may include a practical task and a short workbook of basic questions about the industry.
If you do not already hold a GCSE at a grade 4-9 (A-C) or Functional Skill (level 1 – 2) in English and maths then you will be asked to complete a short assessment to determine what level you
are currently working at. The results from this, combined with your tutor meeting, will ascertain
whether we will be able to accept you onto an Apprenticeship and work with you to find an
employer to begin your learning journey.
In order to achieve your apprenticeship you will need to complete an end-point assessment. The end-point assessment is the name given to a series of tests you must take to prove your ability to do the job you have been training for. These tests take place at the end of the Apprenticeship following a period of training and development.
On completion of this Standard the Auto-care Technician will be eligible to apply for IMI membership as a Registered Young Professional or if they wish as an Associate Member. You would also gain entry onto the IMI Professional Register.
By applying for this position you will go through the College’s assessments and once successful, you will be assigned a Business Engagement Officer who will guide you into employment by supporting you to find the best suited workplace.
Fees quoted apply to courses starting in the academic year 2020/21 (August 2020 – July 2021). There may be a slight increase in fees for courses starting 2021/22.
If you are aged 16-18, due to Government funding, tuition fees may not be applicable for your course. (Please note: this does not apply to Foundation Degrees or Access to Higher Education courses, and other courses not eligible for public funding.)