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Principles of Customer Service

Course Code: CPCS
  • Level: 2
  • Qualification: Certificate
  • Course type: Distance learning
  • Duration: Eight weeks
  • Time of day: Flexible
  • When you'll study: Flexible

What's it all about?

This course is designed to give students the fundamental skills and knowledge required to begin or support a career in working with the public. This course will be taught with a focus on serving customers in the sport and leisure sector, but the principles can be used in any customer service role.

Successful completion of this course will result in a nationally recognised qualification which will give you an edge against the competition.

Course information

While completing this qualification, learners may develop the knowledge, understanding and essential skills employers look for in employees. These range from familiar key skills such as team work, independent learning and problem-solving, to more tricky-to-measure skills such as:

  • an appreciation for appropriate behaviour and dress
  • appropriate interpersonal skills
  • communicating with professional colleagues/peers and/or hierarchical seniors
  • supporting other aspiring employees
  • personal manners and deportment
  • understanding work practices and how different roles and departments function within an organisation.


To be successful on this course, students need to be working at Level 1 English or above and must have interest in customer service.

This course will be assessed through a combination of internally assessed assignments and an externally moderated portfolio of evidence.

Upon completion of this course, you might wish to progress to the NCFE Level 2 Diploma in Customer Service.

Please note fees are quoted for one year only.

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