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Customer Service for Health and Social Care Settings

Course Code: CCSHSC

Level: 2
Subject area: Childcare, Health & Social Care
Awarding body: NCFE
Qualification: Certificate
Course type: Part-time
Time of Day: Flexible
Duration: Flexible
When you'll study: Distance learning

About the course

This qualification will teach you how to build positive working relationships with patients, families and residents. 

The course enhances customer service in healthcare, which will support you when you are dealing with residents, families, patients and internal and external customers within the health and social care environment. It is designed to help you develop positive working relationships with customers in a health and social care setting, using effective communication

What you'll learn

The course covers the following:

  • understanding customer expectations in health and social care settings
  • how to identify the types of customers who interact with health and social care services
  • different communication methods used in health and social care settings
  • how to provide a safe, welcoming and inclusive environment for diverse needs.
Entry requirements

There are no specific entry requirements for this course.


You will be assessed by a portfolio of evidence.

What's next?

This course provides a foundation of the knowledge and skills required to interact with service users across a range of health and social care settings, enhancing your employability across the sector. It will contribute to the continuous professional development of existing health care workers. 

Important information

Fees quoted apply to courses starting in the academic year 2020/21 (August 2020 – July 2021). There may be a slight increase in fees for courses starting 2021/22.

If you are aged 16-18, due to Government funding, tuition fees may not be applicable for your course. (Please note: this does not apply to Foundation Degrees or Access to Higher Education courses, and other courses not eligible for public funding.)

Although we’re not yet able to confirm the start date for this course, applications are now welcome, just complete and return an application form.