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Customer Service for Health and Social Care

Course Code: CSHSC
  • Level: 2
  • Qualification: Certificate
  • Awarding body: Northern Council for Further Education (NCFE)
  • Duration: 16 weeks
  • Course type: Part-time
  • Time of day: Daytime
  • When you'll study: Wednesdays, 9.00am - 4.00pm (remote learning from 1.00pm onwards)

What's it all about?

This qualification will help you to:

  • develop an awareness of customer service in health and social care
  • understand how to communicate effectively in a health and social care setting
  • understand the needs of customers who access health and social care services
  • understand teamwork in health and social care settings.

Course information

To be awarded the Level 2 Certificate in Customer Service for Health and Social Care Settings, you are required to successfully complete the following mandatory units:

  • preparing to deliver customer service in health and social care settings
  • understand the specific needs of customers accessing health and social care services
  • effective communication for health and social care
  • teamwork in health and social care settings.

There are no specific entry requirements for this course. However, you may find it helpful if you’ve already achieved a level 1 qualification.

To achieve the Level 2 Certificate in Customer Service for Health and Social Care Settings, you must successfully demonstrate your achievement of all learning outcomes of the units as detailed in the qualification specification by a portfolio of evidence.

Upon successful completion, you may progress to the following courses:

  • Level 2 Certificate in Common Health Conditions 
  • Level 2 Certificate in Awareness of Mental Health Problems 
  • Level 2 Certificate in Understanding Working in the Health Sector
  • Level 2 Certificate in Preparing to Work in Adult Social Care
  • Level 2 Certificate in Working in the Health Sector.

Please note fees are quoted for one year only.

Download course PDF

Future careers

What you could earn:

Social Workers

£49,274.84

Potential salary

£18,577.38

Entry level salary

£34,237.00

Average salary

24

Annual openings in Plymouth

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