Back to Courses

How to Manage Conflict

Course Code: MTK25

Level: 2
Subject area: Business, Management & HR
Awarding body: City College Plymouth
Qualification: College Certificate
Course type: Short course
Time of Day: Daytime
Duration: One day
When you'll study: Tuesdays, 9.00am - 4.30pm

Choose A Start Date & Apply
About the course

Could you or your business benefit from conflict management training? During this one day course, you can learn the essential techniques and tips on how to manage difficult situations and conflict in the workplace. Learn how to handle confrontational situations with confidence and create positive outcomes.

What you'll learn
  • Understanding conflict and why it happens
  • Recognise the impact of behavioural types
  • Consider routes to conflict management and resolution
  • Communicate effectively and compassionately
  • Keeping control of the situation
  • Listening and questioning skills to create empathy.
Entry requirements

There are no specific entry requirements for this course.


There is no assessment for this course.

What's next?

On successful completion, you may progress to other business and management workshops at the College.

Important information

Fees quoted apply to courses starting in the academic year 2017/18 (August 2017 – July 2018). There may be a slight increase in fees for courses starting 2018/19.

Short course

Course Code: MTK25

Course Fees

A Full Course Fee: £149

B Reduced Course Fee (for those in receipt of qualifying benefits): Not applicable to this course

C Ancillary course costs (ie books and equipment): Not applicable to this course

D Advanced Learner Loan Fee: Not applicable to this course

How old are you? How much will you pay?
16 - 18 A
19 - 23 A(Note: If you do not have a level 2 qualification, this course may be free).
24+ A

Please note fees are quoted for one year only.

Reserve a Place