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Information, Advice or Guidance

Course Code: CIAG

Level: 3
Subject area: Business, Management & HR
Awarding body: NOCN
Qualification: Certificate
Course type: Part-time
Time of Day: Flexible
Duration: Roll on, roll off
When you'll study: No College attendance required (distance/blended learning)

About the course

This qualification aims to provide you with the skills and underpinning knowledge required by employers in a broad range of contexts where information, advice or guidance is provided. The qualification gives formal recognition to the work of those who may have already been giving information, advice or guidance in an informal role.

This course is a blended learning course which offers you a flexible, credit-based qualification approach to your learning.

What you'll learn

In order to achieve the course you will complete four mandatory units (24 credits):

  • applying interaction skills for information, advice and guidance
  • information, advice or guidance – principles and practice.

A minimum of 15 credits taken from a wide range of optional units including:

  • developing interview skills for advice work (benefits, debt, employment)
  • information, advice or guidance work with groups
  • providing information to clients
  • referral in information, advice or guidance practice.
Entry requirements

This qualification is appropriate for those who have responsibility for information, advice or guidance as part of their core work and for those who may be involved in general signposting within the sector.


You will need to be able to:


  • read and interpret given tasks
  • provide answers that are clear, logical and understandable
  • organise relevant information clearly and coherently.

You will be assessed via observation, discussions, verbal questions, written activities including case studies/product evidence.

What's next?

The qualification provides the necessary skills for those wishing to work in the advice and guidance sector and could lead to employment in the following areas:

  • voluntary sector organisations including the National Citizens Advice Bureau
  • museums and libraries
  • private training providers
  • further education colleges
  • general advice and careers education sectors
  • schools and 14-19 education service providers.

Those who achieve the NOCN Level 3 Certificate in Information, Advice and Guidance could progress to the Level 4 NVQ in Information, Advice and Guidance, which is the minimum standard or competency required in the careers and education sector.

Important information

Fees quoted apply to courses starting in the academic year 2021/22 (August 2021 – July 2022). There may be a slight increase in fees for courses starting 2022/23.

If you are aged 16-18, due to Government funding, tuition fees may not be applicable for your course. (Please note: this does not apply to Foundation Degrees or Access to Higher Education courses, and other courses not eligible for public funding.)

Although we’re not yet able to confirm the start date for this course, applications are now welcome, just complete an Expression of Interest form.