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Information, Advice or Guidance

Course Code: CCIAG
  • Level: 2
  • Qualification: Certificate
  • Awarding body: Northern Council for Further Education (NCFE)
  • Duration: 20 weeks
  • Course type: Distance learning, Part-time
  • Time of day: Flexible
  • When you'll study: Online

What's it all about?

Through the course you will be able to: 

  • achieve a nationally recognised Level 2 qualification 
  • evidence your competency to employers 
  • further your personal and professional development 
  • learn at a time that suits you without the need to attend college 
  • gain relevant skills, knowledge and understanding, leading to improved experience for those using your services.

Course information

During this course you will complete five workbooks via an e-portfolio system: 

  • Unit 1 – Information, advice or guidance in practice 
  • Unit 2 – Developing interaction skills for information, advice or guidance 
  • Unit 3 – Signposting and referral in information, advice or guidance 
  • Unit 6 – Information, advice or guidance – context
  • Unit 9 – Skills for advice providers. 

There are no specific entry requirements for this course.

Assessment via Learning Curve e-portfolio system. Remote online learning only.

Upon successful completion of the course, you could progress to:

  • a Level 2 Apprenticeship as an Customer Service Practitioner
  • further short courses including Lean Operations, Business Improvements and Team Leading.  

Please note fees are quoted for one year only.

Download course PDF

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