Skip to content

Information, Advice or Guidance

Course Code: CCIAG, CCIAG3
  • Level: 2, 3
  • Qualification: Certificate
  • Awarding body: Northern Council for Further Education (NCFE)
  • Duration: 20 weeks
  • Course type: Distance learning, Part-time
  • Time of day: Flexible
  • When you'll study: Online

What's it all about?

Through the course you will be able to: 

  • achieve a nationally recognised level 3 qualification 
  • evidence your competency to employers 
  • further your personal and professional development 
  • learn at a time that suits you without the need to attend college 
  • gain relevant skills, knowledge and understanding, leading to improved experience for those using your services.

Course information

During this course you will complete five workbooks via an e-portfolio system: 

  • Unit 1 – Information, advice or guidance in practice 
  • Unit 2 – Developing interaction skills for information, advice or guidance 
  • Unit 3 – Signposting and referral in information, advice or guidance 
  • Unit 6 – Information, advice or guidance – context
  • Unit 9 – Skills for advice providers. 

There are no specific entry requirements for this course.

Assessment via Learning Curve e-portfolio system. Remote online learning only.

Upon successful completion of the course, you could progress to:

  • a Level 2 Apprenticeship as an Customer Service Practitioner
  • further short courses including Lean Operations, Business Improvements and Team Leading.  

Please note fees are quoted for one year only.

Download course PDF

Future careers

What you could earn:

Chartered and Certified Accountants

£60,866.86

Potential salary

£15,461.02

Entry level salary

£35,578.70

Average salary

21

Annual openings in Plymouth

Related courses

Level 2 Bookkeeping

  • Level: 2
  • Qualification: Certificate
  • Awarding body: Association of Accounting Technicians (AAT)
  • Duration: 18 weeks
  • Course type: Part-time

Legal Services

  • Level: 3
  • Qualification: T Level
  • Awarding body: Pearson
  • Duration: Two years
  • Course type: Full-time, Two-year

Accounting

  • Level: 3
  • Qualification: T Level
  • Awarding body: Pearson
  • Duration: Two years
  • Course type: Full-time
View all courses

Book an open day and come visit us!

Come and visit us on one of our college open days, where you can find out more about our courses, check out our facilities and speak to current students and staff.