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IT, Software, Web and Telecoms Professionals

Course Code: AP2

Subject area: Media, Games & Computing
Awarding body: City & Guilds
Qualification: Apprenticeship
Course type: Full-time
Time of Day: Daytime
Duration: 15 months

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About the course

Do you want to work as a software developer, web developer or IT project manager? Maybe you would like a career in telecommunications or technical support? This ICT, Software and Web Development Apprenticeship is designed for new entrants to job roles within the IT and telecommunications sectors, or as an opportunity for existing IT professionals to expand their current skill set. The Apprenticeship covers technical, business and interpersonal areas, designed to ensure you have all the skills relevant to work in today’’s IT and telecoms job roles. As an apprentice, you’ll be working at a local company and undergoing on-the-job training and assessment, whilst also completing formal City & Guilds ICT qualifications and functional skills. The Apprenticeship also contains industry-recognised content from Microsoft, Cisco, Oracle, VM Ware and CompTIA.

What you'll learn
  • City & Guilds Level 2 Diploma in ICT Professional Competence.
  • City & Guilds Award in ICT Systems and Principles for Apprentices.
  • Functional skills in maths Level 1, English Level 1 and ICT Level 2.
  • Employee rights and responsibilities.
  • Personal learning and thinking skills.

The technical content for this course includes units on software development, web development, technical support, telecommunications and databases. The Apprenticeship also contains industry-recognised content from Microsoft, Cisco, Oracle, VM Ware and CompTIA.Work in this areas is suitable for individuals who are proactive, fast learners, and able to work both in a team or alone. You will need to have the ability to focus on assisting customers and colleagues to find solutions to their problems, and be able to work logically and methodically – often under pressure or to set deadlines.Good attention to detail and the ability to deliver what is required, when it is required. You will need to be flexible, open to change, and able to focus on the requirements of the business at all times.

Entry requirements

Acceptance on this Apprenticeship will be determined through interview, diagnostic testing and vocational assessment. There are no specific entry requirements.


There are some exams, but the majority of your work will be assessed both on and off the job.

What's next?

On successful completion, you may wish to continue your studies by moving onto a higher level Apprenticeship or course. You could also benefit from greatly enhanced job opportunities, whether with your current employer or elsewhere.

Important information

Fees quoted apply to courses starting in the academic year 2017/18 (August 2017 – July 2018). There may be a slight increase in fees for courses starting 2018/19.

Whether or not you've got a work placement lined up, you can apply for and start an Apprenticeship at any time. We'll work with you to make sure you're on the right career path and help match you with a suitable employer. All you have to do is complete and return an application form and our Work-based Learning Team will be in touch.