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Principles of Customer Service

Course Code: CPCS

Level: 2
Subject area: Sport & Leisure
Awarding body: NCFE
Qualification: Certificate
Course type: Distance learning
Time of Day: Flexible
Duration: Eight weeks
When you'll study: Flexible

About the course

This course is designed to give students the fundamental skills and knowledge required to begin or support a career in working with the public. This course will be taught with a focus on serving customers in the sport and leisure sector, but the principles can be used in any customer service role. 

Successful completion of this course will result in a nationally recognised qualification which will give you an edge against the competition.

What you'll learn

While completing this qualification, learners may develop the knowledge, understanding and essential skills employers look for in employees. These range from familiar key skills such as team work, independent learning and problem-solving, to more tricky-to-measure skills such as:

  • an appreciation for appropriate behaviour and dress
  • appropriate interpersonal skills
  • communicating with professional colleagues/peers and/or hierarchical seniors
  • supporting other aspiring employees
  • personal manners and deportment
  • understanding work practices and how different roles and departments function within an organisation.

 

Entry requirements

To be successful on this course, students need to be working at Level 1 English or above and must have interest in customer service.

Assessments/Exams

This course will be assessed through a combination of internally assessed assignments and an externally moderated portfolio of evidence.

What's next?

Upon completion of this course, you might wish to progress to the NCFE Level 2 Diploma in Customer Service.

Important information

Fees quoted apply to courses starting in the academic year 2021/22 (August 2021 – July 2022). There may be a slight increase in fees for courses starting 2022/23.

If you are aged 16-18, due to Government funding, tuition fees may not be applicable for your course. (Please note: this does not apply to Foundation Degrees or Access to Higher Education courses, and other courses not eligible for public funding.)

Part-time

Course Code: CPCS

Course Fees

A Full Course Fee: Not applicable to this course

B Reduced Course Fee (for those in receipt of qualifying benefits): Not applicable to this course

C Ancillary course costs (ie books and equipment): Not applicable to this course

D Advanced Learner Loan Fee: Not applicable to this course

How old are you? How much will you pay?
16 - 18 AFREE
19 - 23AFREE
24+ AFREE

Please note fees are quoted for one year only.

Course Code: CPCS

Course Fees

A Full Course Fee: Not applicable to this course

B Reduced Course Fee (for those in receipt of qualifying benefits): Not applicable to this course

C Ancillary course costs (ie books and equipment): Not applicable to this course

D Advanced Learner Loan Fee: Not applicable to this course

How old are you? How much will you pay?
16 - 18 AFREE
19 - 23AFREE
24+ AFREE

Please note fees are quoted for one year only.

Course Code: CPCS

Course Fees

A Full Course Fee: Not applicable to this course

B Reduced Course Fee (for those in receipt of qualifying benefits): Not applicable to this course

C Ancillary course costs (ie books and equipment): Not applicable to this course

D Advanced Learner Loan Fee: Not applicable to this course

How old are you? How much will you pay?
16 - 18 AFREE
19 - 23AFREE
24+ AFREE

Please note fees are quoted for one year only.

Course Code: CPCS

Course Fees

A Full Course Fee: Not applicable to this course

B Reduced Course Fee (for those in receipt of qualifying benefits): Not applicable to this course

C Ancillary course costs (ie books and equipment): Not applicable to this course

D Advanced Learner Loan Fee: Not applicable to this course

How old are you? How much will you pay?
16 - 18 AFREE
19 - 23AFREE
24+ AFREE

Please note fees are quoted for one year only.

Course Code: CPCS

Course Fees

A Full Course Fee: Not applicable to this course

B Reduced Course Fee (for those in receipt of qualifying benefits): Not applicable to this course

C Ancillary course costs (ie books and equipment): Not applicable to this course

D Advanced Learner Loan Fee: Not applicable to this course

How old are you? How much will you pay?
16 - 18 AFREE
19 - 23AFREE
24+ AFREE

Please note fees are quoted for one year only.

Course Code: CPCS

Course Fees

A Full Course Fee: Not applicable to this course

B Reduced Course Fee (for those in receipt of qualifying benefits): Not applicable to this course

C Ancillary course costs (ie books and equipment): Not applicable to this course

D Advanced Learner Loan Fee: Not applicable to this course

How old are you? How much will you pay?
16 - 18 AFREE
19 - 23AFREE
24+ AFREE

Please note fees are quoted for one year only.

Course Code: CPCS

Course Fees

A Full Course Fee: Not applicable to this course

B Reduced Course Fee (for those in receipt of qualifying benefits): Not applicable to this course

C Ancillary course costs (ie books and equipment): Not applicable to this course

D Advanced Learner Loan Fee: Not applicable to this course

How old are you? How much will you pay?
16 - 18 AFREE
19 - 23AFREE
24+ AFREE

Please note fees are quoted for one year only.

Course Code: CPCS

Course Fees

A Full Course Fee: Not applicable to this course

B Reduced Course Fee (for those in receipt of qualifying benefits): Not applicable to this course

C Ancillary course costs (ie books and equipment): Not applicable to this course

D Advanced Learner Loan Fee: Not applicable to this course

How old are you? How much will you pay?
16 - 18 AFREE
19 - 23AFREE
24+ AFREE

Please note fees are quoted for one year only.