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Retail Operations

Course Code: CURO

Level: 2
Subject area: Business, Management & HR
Awarding body: NCFE
Qualification: Certificate
Course type: Distance learning, FREE (Eligibility Applies)
Time of Day: Flexible
Duration: 20 weeks
When you'll study: Flexible

About the course

The retail industry is subject to a number of pressures. These include changes in shopping habits and the recent economic downturn which reduced consumer spending. However, as consumer confidence begins to grow, it is important that retail support staff are fully trained to meet the needs of customers. As removing staff from the ‘shop floor’ applies pressure to rotas, this training can be carried out in the learner’s own time via our tried-and-tested flexible learning approach. 

Employers might wish to use this course to provide training to staff or if you are working in retail or wish to join the sector, this course could help start or progress your career.

Benefits:  

  • achievement of a nationally recognised Level 2 qualification
  • evidence of your competency to employers
  • improve your handling of customer payments and how to deal with customer queries and complaints
  • further your personal and professional development
  • learn at a time that suits you without the need to attend College. 
What you'll learn

You will learn the following aspects of the retail industry

  • understanding customer Service in the retail sector
  • understanding the retail selling process
  • understanding how individuals and Teams contribute to the effectiveness of a retail business
  • understanding how a retail business maintains health and safety on its premises
  • understanding retail consumer law
  • understand how to deal with customer queries and complaints in a retail environment.
Entry requirements

Please note that this course is only available to those 19 years old or over.

There are no specific entry requirements for this course; however, a good understanding of the English language is essential.

Assessments/Exams

Assessment will be via number of assignments. There are no exams.

What's next?

Successful completion of this course could lead to employment in retail, or you may wish to continue studying via an Apprenticeship in business or the College’s Level 3 Diploma in Business. 

Important information

Fees quoted apply to courses starting in the academic year 2021/22 (August 2021 – July 2022). There may be a slight increase in fees for courses starting 2022/23.

If you are aged 16-18, due to Government funding, tuition fees may not be applicable for your course. (Please note: this does not apply to Foundation Degrees or Access to Higher Education courses, and other courses not eligible for public funding.)

Part-time

Course Code: CURO

Course Fees

A Full Course Fee: Not applicable to this course

B Reduced Course Fee (for those in receipt of qualifying benefits): Not applicable to this course

C Ancillary course costs (ie books and equipment): Not applicable to this course

D Advanced Learner Loan Fee: Not applicable to this course

How old are you? How much will you pay?
16 - 18 AFREE
19 - 23AFREE
24+ AFREE

Please note fees are quoted for one year only.

Course Code: CURO

Course Fees

A Full Course Fee: Not applicable to this course

B Reduced Course Fee (for those in receipt of qualifying benefits): Not applicable to this course

C Ancillary course costs (ie books and equipment): Not applicable to this course

D Advanced Learner Loan Fee: Not applicable to this course

How old are you? How much will you pay?
16 - 18 AFREE
19 - 23AFREE
24+ AFREE

Please note fees are quoted for one year only.

Course Code: CURO

Course Fees

A Full Course Fee: Not applicable to this course

B Reduced Course Fee (for those in receipt of qualifying benefits): Not applicable to this course

C Ancillary course costs (ie books and equipment): Not applicable to this course

D Advanced Learner Loan Fee: Not applicable to this course

How old are you? How much will you pay?
16 - 18 AFREE
19 - 23AFREE
24+ AFREE

Please note fees are quoted for one year only.

Course Code: CURO

Course Fees

A Full Course Fee: Not applicable to this course

B Reduced Course Fee (for those in receipt of qualifying benefits): Not applicable to this course

C Ancillary course costs (ie books and equipment): Not applicable to this course

D Advanced Learner Loan Fee: Not applicable to this course

How old are you? How much will you pay?
16 - 18 AFREE
19 - 23AFREE
24+ AFREE

Please note fees are quoted for one year only.

Course Code: CURO

Course Fees

A Full Course Fee: Not applicable to this course

B Reduced Course Fee (for those in receipt of qualifying benefits): Not applicable to this course

C Ancillary course costs (ie books and equipment): Not applicable to this course

D Advanced Learner Loan Fee: Not applicable to this course

How old are you? How much will you pay?
16 - 18 AFREE
19 - 23AFREE
24+ AFREE

Please note fees are quoted for one year only.

Course Code: CURO

Course Fees

A Full Course Fee: Not applicable to this course

B Reduced Course Fee (for those in receipt of qualifying benefits): Not applicable to this course

C Ancillary course costs (ie books and equipment): Not applicable to this course

D Advanced Learner Loan Fee: Not applicable to this course

How old are you? How much will you pay?
16 - 18 AFREE
19 - 23AFREE
24+ AFREE

Please note fees are quoted for one year only.

Course Code: CURO

Course Fees

A Full Course Fee: Not applicable to this course

B Reduced Course Fee (for those in receipt of qualifying benefits): Not applicable to this course

C Ancillary course costs (ie books and equipment): Not applicable to this course

D Advanced Learner Loan Fee: Not applicable to this course

How old are you? How much will you pay?
16 - 18 AFREE
19 - 23AFREE
24+ AFREE

Please note fees are quoted for one year only.

Course Code: CURO

Course Fees

A Full Course Fee: Not applicable to this course

B Reduced Course Fee (for those in receipt of qualifying benefits): Not applicable to this course

C Ancillary course costs (ie books and equipment): Not applicable to this course

D Advanced Learner Loan Fee: Not applicable to this course

How old are you? How much will you pay?
16 - 18 AFREE
19 - 23AFREE
24+ AFREE

Please note fees are quoted for one year only.

Course Code: CURO

Course Fees

A Full Course Fee: Not applicable to this course

B Reduced Course Fee (for those in receipt of qualifying benefits): Not applicable to this course

C Ancillary course costs (ie books and equipment): Not applicable to this course

D Advanced Learner Loan Fee: Not applicable to this course

How old are you? How much will you pay?
16 - 18 AFREE
19 - 23AFREE
24+ AFREE

Please note fees are quoted for one year only.