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Course Code: AP2

Subject area: Business, Management & HR
Awarding body: City & Guilds
Qualification: Apprenticeship
Course type: Full-time
Time of Day: Daytime
Duration: 13 - 15 months

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About the course

Have you ever been into a shop or supermarket and wandered around aimlessly looking for what you need? Ever had a query that hasn’t been dealt with effectively? Maybe it’s time for you to qualify in the retail sector and show people how it’s done – with a retail Apprenticeship at City College Plymouth! Sales assistants are the people who should be there to help and put smiles on customers’ faces. They keep the premises clean and tidy, fill shelves, promote sales and initiatives, handle cash and cards and generally make customers feel at ease. As an intermediate apprentice in retail, you will achieve valuable occupational competence whilst carrying out retail tasks in a shop-based environment. The majority of your training and learning will take place within your work environment, gaining a suite of vocational qualifications which form part of the Apprenticeship – an excellent start to your career. Upon successful completion, you could progress to employment as a sales assistant or stock room assistant or even a senior sales assistant or team supervisor (following further training and development). You could also be considered for specialist roles such as warehousing or cash office administration.

What you'll learn

As an apprentice you will gain valuable experience and occupational competence within your workplace setting. You will be employed and, under supervision, your job would be either:

  • A Sales or Stockroom Assistant – your Apprenticeship will involved helping customers to choose products, dealing with customer queries and processing payments in a range of retail environments, helping to provide a positive and seamless service and to advise and support customers in the use of web-based fcilities available to them in-store.
  • A Stockroom Assistant – this Apprenticeship will involve handling stock and deliveries, receiving, storing and picking stock for the sales floor.

You will need to achieve a minimum of 48 credits from completing mandatory units and a selection of optional units. The optional units will be decided in negotiation with your assessor and employer and are based on your job role within your organisation.You will also need to complete a functional skills level 1 in maths and English, Employment Responsibilities and Rights and Personal Learning and Thinking Skills.

Entry requirements

Acceptance on this Apprenticeship will be through completion of
functional skills entry assessments and a vocational assessment carried
out by the business team at the College.


Assessment is continuous, both on and off the job.

What's next?

On successful completion, you may wish to continue your studies by moving onto a higher level Apprenticeship or course. You could also benefit from greatly enhanced job opportunities, whether with your current employer or elsewhere.

Important information

Fees quoted apply to courses starting in the academic year 2017/18 (August 2017 – July 2018). There may be a slight increase in fees for courses starting 2018/19.

Whether or not you've got a work placement lined up, you can apply for and start an Apprenticeship at any time. We'll work with you to make sure you're on the right career path and help match you with a suitable employer. All you have to do is complete and return an application form and our Work-based Learning Team will be in touch.