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Unified Communications Technician

Course Code: AP3

Level: 3
Subject area: Business, Management & HR
Awarding body: University of Plymouth
Qualification: Apprenticeship
Course type: Full-time
Time of Day: Daytime
Duration: Two years
When you'll study: Various days and times

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About the course

The primary role of a unified communications technician is to establish and maintain communications systems under supervision. They use a range of remote and physical tools and equipment. They install basic communication hardware and software. They also deal with routine service requests from internal and external sources including fault rectification across a range of technologies, applying security principals in line with legal and organisational requirements. This role will require the individual to work alone or as part of a team, and could be office based, field-based, or in remote sites as required.

What you'll learn

On this Apprenticeship, on will learn about:

• analysis: analyses system problems by selecting the appropriate tools and techniques in line with organisation guidance
• rectification: selects the most appropriate solution to the fault, using the relevant logistical support where appropriate, or escalates to a higher-level where necessary.
• installing and configuring: installs and configures appropriate component and or systems appropriate to the organisation
• diagnostic tools: selects the appropriate diagnostic tools to monitor, test and reacts to network performance
• hardware and software: undertakes hardware or software upgrades appropriate to the organisation
• interpreting specifications: interprets technical specifications for activities and maintains accurate records
• providing technical support: responds effectively with customers and provides technical support to them in line with organisations process
• documenting completed tasks: documents completed tasks in accordance with agreed organisational procedures
• cabling: competently cables or connects equipment in line with technical requirements
• installing: installs and work with a variety of digital communications mediums as appropriate to the organisation.

Entry requirements

Acceptance on this Apprenticeship is via initial assessment.
Individual employers will set the selection criteria, but this is likely to include 5 GCSEs; other relevant qualifications and experience; or an aptitude test with a focus on IT skills.


Assessment is continuous, both on and off the job.

What's next?

On successful completion, you may wish to continue your studies by moving onto a higher level Apprenticeship or course. You could also benefit from greatly enhanced job opportunities, whether with your current employer or elsewhere.

This Apprenticeship is recognised for entry onto the Register of IT Technicians upon confirming an appropriate SFIA level 3 professional competence and those completing the Apprenticeship would then be eligible to apply for registration.

Important information

Fees quoted apply to courses starting in the academic year 2018/19 (August 2018 – July 2019). There may be a slight increase in fees for courses starting 2019/20.

Whether or not you've got a work placement lined up, you can apply for and start an Apprenticeship at any time. We'll work with you to make sure you're on the right career path and help match you with a suitable employer. Just complete and return an application form.