Apprentice GP receptionist/administrator

Overview Details Apply

Sector:
Business

Number of vacancies:
1

Company name:
Dean Cross Surgery

Company location:
Plymstock

Salary per week:
£138.75

Hours:
37.5

Duties:

Patient/ Customer Care

  • To meet and greet patients, members of the public and visitors to the practice in a friendly and courteous manner
  • Offer general assistance and project a professional, positive and friendly image to patients and other visitors, either in person or via the telephone.
  • Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies.
  • Liaise with district nurses, midwives and other professionals within the community teams, on behalf of patients
  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
  • Ensure that excellent customer care is being delivered at all times
  • Offer solutions and actively listen to patients to resolve issues.
  • Deal with complex and sensitive issues
  • Receive specimens for laboratory analysis from patients and advise patients of their test results on request
  • Arrange patient transport as directed

Operations

  • Process telephone requests for appointments, visits and telephone consultations
  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way, including sign posting patients to the most appropriate appointments using in-house triage guidance.
  • Deal with all general enquiries, explain procedures and make new and follow-up appointments.
  • Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
  • Book appointments ensuring sufficient information is recorded to ensure retrieval and accurate notes and use of the medical record.
  • To welcome visitors and patients to the surgery at the reception desk when required.
  • Monitor flow of patients into consulting and treatment rooms
  • Maintain and monitor the practice appointments system, adding clinics and amending slots as directed
  • Maintain and monitor the practice appointments system, adding clinics and amending slots as directed
  • Collate patient data as directed
  • Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.
  • Chaperoning, following appropriate training.
  • In liaison with the relevant clinician, organise specialist clinics, contacting patients and co-ordinating appointments
  • Under the direction of the senior receptionist, apply initial triage procedures in order to establish the most appropriate level of care for patients

Prescriptions & pathology

  • Receive requests for repeat prescriptions from patients, pharmacy and care home staff, and process these in a timely and accurate manner and distribute signed prescriptions on request
  • Dealing with prescription enquiries that other members of staff are unable to answer from patients and local pharmacists
  • Identifying and suggesting ways of how to improve the repeat prescription process
  • Pathology: Follow up patients with abnormal test results, as instructed by the GP.

Patient Registrations

  • Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
  • Ensure that all registrations including New, immediately necessary and temporary residents are registered onto the computer system promptly and accurately.
  • Retrieve and re-file hardcopy records as required, ensuring that records are maintained in strict alphabetical order.

General administration

  • Maintain a full working knowledge of all practice clinical and administrative procedures
  • To work in accordance of written practice & reception protocols.
  • Extracting and filing notes for surgeries as and when necessary
  • Filing post in medical records as and when necessary
  • Scan paperwork onto clinical system and workflow to appropriate person
  • Undertake workflow tasks according to practice protocol
  • Provide cover for other receptionists’ administrative duties and responsibilities when required
  • Process general patient data when required, including changes of address, personal information, and clinical data where directed

Technology

  • Maintain a working knowledge of the patient data system

Training:

All training to be provided by City College Plymouth in collaboration with the company themselves throughout the duration of the apprenticeship.

Qualities and skills:

skills

  • Effective communication and interpersonal skills (Tasks and Oral)
  • Good level of computer literacy
  • Clear, polite telephone manner
  • Strong Customer service skills
  • Ability to deal with sensitive issues often within hostile or emotional situations
  • Time Management and the ability to work to deadlines
  • Ability to use own initiative and work under minimum supervision
  • Confidence  and ability to follow practice protocol in an emergency situation
  • Able to work well as part of a team
  • Flexible approach to work
  • Evidence of problem solving and improving processes
  • Sensitive to the needs of service users, their families and carers
  • Recognise own development needs and identify how these may be met
  • Confidence in ability to understand practice policy and protocols.

qualities

  • The postholder will strive to maintain and improve quality within the practice, and will:
  • Alert other team members to issues of quality and risk.
  • Assess own performance and take accountability for own actions, either directly or under supervision.
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance.
  • Work effectively with individuals in other agencies to meet patients’ needs.

Prospects:

Apprentices who complete their training would be considered for a position in the practice.

Other info:

  • We have a partnership with another local Practice within a half mile and we would want the apprentice to work at each site in times of sickness.
  • You may need to compete an assessment with City College Plymouth before being considered for this position