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Apprentice Quality Administrator (Level 2)

Overview Details Apply


Number of vacancies:

Company name:
City College Plymouth

Company location:
Kings Road Plymouth PL1 5QG

Salary per week:
£13,110.00 (Annually)



Duties will include:

  • To provide administrative support to the Quality Improvement Corporate Service Area
  • Effective arrangement of internal and external quality improvement and assurance systems and procedures
  • Ensuring that policies and procedures and compliance and audit is adhered to
  • To provide an effective first point of contact to all internal and external stakeholders to the Exams Team
  • To provide certification and exams information – in person, over the telephone, via email or social media – taking details of enquiries, fulfilling requests and referring enquiries where appropriate
  • To ensure emails for the generic email account are responded to within 24 working hours
  • Help provide an efficient enquiry service for students, staff and external agencies


  • Customer Service Practitioner Level 2
  • Functional skills if required

This is a brand new, bespoke apprenticeship to City College Plymouth. Your core apprenticeship will be based on customer service, with additional business administration assessments to concrete the purpose of your role and learning. All training will be provided by City College Plymouth in collaboration with the employer throughout the 15-18 month apprenticeship. For this apprenticeship you will only have to attend College for the induction sessions and any relevant exams, otherwise all of your learning and assessments will be carried out at the workplace.

Qualities and skills:

Desired skills

  • Experience of working in an office environment
  • Evidence of experience where attention to detail was important
  • Good interpersonal skills and commitment to teamwork
  • Experience of dealing directly with customers

Personal qualities

  • Friendly and kind natured
  • Time efficient

Desired qualifications

GCSE or equivalent in English and maths of A*-C/9-4.


Potential employment for the right candidate upon successful completion of the apprenticeship.