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Customer Service Apprentice

Overview Details Apply


Number of vacancies:

Company name:
City College Plymouth

Company location:
Kings Road Devonport Plymouth PL1 5QG

Salary per week:



  • Provide clerical support duties such as: word processing letters and reports, using spreadsheets and updating databases.
  • Undertake telephone answering, take messages and follow up actions as appropriate and ensure callers receive appropriate feedback.
  • Maintain an efficient and effective filing system.
  • Deal with correspondence appropriately, observing confidentiality at all times.
  • To liaise closely with other College Departments, arrange appointments and manage diaries.
  • Receive visitors and provide appropriate hospitality.
  • Maintain adequate stationery stock levels.
  • The post holder must also undertake other duties, as appropriate to the grading of the post, as required.
  • Dealing with all customers internal and external and assessing their wants and needs.


  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • Functional skills if required
  • All training to be provided by City College Plymouth throughout the duration of the apprenticeship
  • All components will be agreed upon before the start of the apprenticeship

Qualities and skills:

Desired skills and personal qualities

IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential


  • On successful completion of the apprenticeship full time permanent employment will be reviewed.