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Customer Service Apprentice (Maths Learner Focus)

Overview Details Apply


Number of vacancies:

Company name:
City College Plymouth

Company location:
Kings Road Plymouth PL1 5QG

Salary per week:

Monday - Friday, 08:30 - 16:30 (term time). The candidate must be flexible to work events, there may be occasional weekends/evenings. Total hours per week: 37.00


The role will support the Maths Centre for Excellence project and the wider maths and English, and Learning, Teaching and Innovation teams with a range of customer facing student focussed duties, supporting students to get the most out of their maths and English studies whilst at City College Plymouth.


Duties will include:

  • Attend faculty specific maths and English lessons
  • Follow up non-engagement with maths and English sessions
  • Refer and signpost students quickly and effectively, including to the maths coaching research project
  • Communicate with cross college colleagues to ensure positive student experience
  • Complete student check ins and support with highlighted critical focus areas
  • Support maths centre and in-lesson activities when needed
  • General support for maths and English learners (Facilitating full year running of the maths and English Hub, induction, enrolment, open days)
  • Attend faculty specific meetings and training where possible
  • Support in the marketing of and recruitment for maths and English courses
  • Attending Learning, Teaching and Innovation meetings and supporting with faculty work


  • Customer service practitioner apprenticeship
  • Functional skills if required

All training to be provided by City College Plymouth throughout the duration of the apprenticeship.

All components will be agreed upon before the start of the apprenticeship

Qualities and skills:

Desired skills

Work within the context of the College’s core values, code of conduct, quality requirements and ethos of continuous improvements.

Undertake their duties in accordance with College policies and procedures, particularly with respect to:

  • Safeguarding Children and Safer Recruitment in Education, including Prevent
  • Human Resources policies and procedures
  • Health and Safety policies and procedures
  • Equality, Diversity and inclusion policies and procedures
  • The College’s policy on the confidentiality of data stored electronically, and by other means, in line with data protection legislation
  • Keep abreast of developments in their own area of expertise and undertake staff development opportunities where identified and approved, subject to funding
  • Undertake such other duties commensurate with the grade of the post as may be reasonably be required
  • You may be required to be trained to administer First Aid

Personal qualities

  • Confident communicator using a variety of method
  • Interest in education
  • Flexible and keen to learn new skills
  • Highly motivated and able to motivate others

Desired qualifications

  • Applicants will need to have GCSE, or equivalent, maths and English at Grade 4 (C) or above, customer service experience is desirable but not essential


  • On successful completion of the apprenticeship further employment will be reviewed.