Customer Service Apprenticeship

Overview Details Apply


Number of vacancies:

Company name:
Plymouth City Council

Company location:
49 Lockyer Street Plymouth PL1 2QD

Salary per week:
Salary of £10739, roughly £224 a week

37 hours a week


Plymouth City Council is looking to recruit an enthusiastic, committed and hardworking Customer Service Apprentice to work in both the Registration and Coroner Service.

This role provides an opportunity to develop invaluable skills that will be transferable throughout your working life, building on your existing communication, organisational and problem- solving skills.

This is a front-facing role in our Registration Office and is responsible for delivering an excellent customer facing service for routine customer enquiries, and high quality administrative and support work to a team of Registrars. The successful candidate will be handling and processing considerable amounts of manual and electronic information where accuracy, confidentiality and security are vital. The administrative tasks you will undertake will include reception duties, certificate applications and indexing, booking appointments, filing, processing Coroner’s notifications and scanning/creating legal bundles.

Applicants must be able to maintain absolute confidentiality and discretion as they will be dealing with highly sensitive information in connection with the registrations of births, deaths and stillbirths.

There is the opportunity for a number of internal training courses covering health and safety, risk assessments and other relevant areas. The successful candidate will also be given protected time to complete their NVQ assignments.

Desirable skills include previous admin experience, the ability to use your own initiative, organisation and communication skills and a strong sense of customer service.


All training will be provided by City College Plymouth in collaboration with the company themselves throughout the duration of the apprenticeship.

Qualities and skills:

  • Organised
  • Computer literate
  • Good communicator
  • Team player, able to work as part of a large team
  • Flexible and adaptable to change and priorities
  • Being able to work in a fast paced environment
  • Confidentiality
  • Experience working as part of a team
  • Experience of working towards deadlines
  • Good communication skills and willingness to undertake vocational experience
  • Understanding of the importance of confidentiality including the Data Protection Act
  • Knowledge of using PC applications to include Microsoft Office and Excel
  • Willingness to complete the qualifications which are part of the apprenticeship
  • English & Maths GCSE grade C or equivalent


We hope to offer full employment on completion of the apprenticeship

Other info:

Plymouth City Council is the Local Government Authority for the City of Plymouth, and is responsible for many different assets in the city including its roads and pavements, parks and green spaces, Children and Adult Social Care, events, school and much more. The council is overseen by elected political parties.

Plymouth City Council has over 80 Apprentices, making up almost 3% of our total workforce. Our apprentices work in various roles throughout the Council including Business Administration, and Customer Services.