Healthwatch Communications Apprentice

Overview Details Apply


Number of vacancies:

Company name:
Colebrook (SW) Ltd

Company location:

Salary per week:

Mon – Thu 9.00am - 5.00pm, Fri 9.00am - 4.30pm inclusive of 30min unpaid lunch break Total hours per week: 37


  • Proactively publicise the Healthwatch service through maintaining existing relationships and developing new contacts.
  • To ensure all communications are accessible to target audiences.
  • To be a positive, friendly and consistent point of contact for the service, ensuring systems capture relevant information.
  • To proactively use social media (Facebook, Twitter, Instagram) to promote health and social care information and encourage feedback from users, including for sister services Heads Count and Heads Space.
  • To monitor feedback left on the Healthwatch Plymouth website ensuring where required Healthwatch Staff are made aware of comments that may require escalation and/or signposting to other services.
  • To maintain the website content to ensure it remains current, including details of team members, news, consultations and events using Word Press.
  • To maintain accuracy of website databases, particularly local Health and Social Care services and e-newsletter mailing lists.
  • To undertake some general administrative tasks for the Healthwatch Team including web-based research, production of report graphics and maintaining networking information using Microsoft Office, Word, Excel, Publisher & PowerPoint.
  • To maintain a good link with neighbouring Healthwatch Communications Officers to ensure consistency of communications.


All training to be provided by City College Plymouth in collaboration with the company themselves throughout the duration of the apprenticeship.

Qualities and skills:

  • Excellent organisational skills and good attention to detail
  • Excellent interpersonal, communication and telephone skills
  • Ability to maintain confidentiality
  • A team player who is supportive and self-motivated
  • Positive and optimistic attitude
  • Willingness to work in a changing environment
  • Ability to work in a fair and non-discriminatory manner
  • A working knowledge of word processing and excel spreadsheets by using Microsoft Office (i.e. Excel, Word, Outlook, Power Point)
  • A good knowledge of working with IT systems and an experience of using internet browsers and social media platforms
  • General customer service and admin experience

Desired qualifications

General education to GCSE / O level standard or equivalent, including English and Maths.


Depending on local authority funding, and future service delivery,  the Communications Apprentice Role maybe converted to paid employment at the end of the apprenticeship period.

Other info:

Generally office based, but will be required to attend public engagement events in a variety of settings

As a part of the application process, you may be required to undertake diagnostic assessments with City College Plymouth.

Please ensure that you check your emails for a City College Plymouth application form, this will need to be filled in and returned for you to complete these assessments.

Until these assessments are complete your application will not be viewed by the company.