Compliments and Complaints

The information provided will be recorded and retained for College use in conjunction with any other relevant information provided at enrolment. The information will be used for the efficient administering of the complaint, and for analysis and improvement of the college’s services. The information provided will be available to individuals involved in the investigation and administrators of the complaint, College Governors, The SLT, Estates and Legal Affairs, College Legal and Insurance advisers and any inspecting bodies. Further disclosure of information will only occur with the express consent of the complainant. The information will be retained for a maximum period of 7 years, after which it will be confidentially disposed of. The data controller is City College Plymouth. If you wish to object to the processing of information described above please call 01752 305735 or email talkback@cityplym.ac.uk for further information.