Skip to content

IT User Support Technicians

About this career

£32,158

Median salary

New workers start around £21,366.83. Normal pay is £32,158 per year. Highly experienced workers can earn up to £49,983.33.

12

Jobs

Subjects achieved a 100% pass rate, including Maths, Further Maths, Physics, English Literature and Spanish.

About this career

  • Reports on commonly occurring queries to detect underlying problems.
  • Maintains a log of work in progress, calls received, actions taken and problems detected.
  • Researches possible solutions in user guides, technical manuals and other documents.
  • Refers more complex or intractable problems to appropriate IT professionals.
  • Facilitates user access to systems.
  • Installs and upgrades hardware, cables, operating systems and/or appropriate software.
  • Advises users on how to resolve hardware and software problems.
  • Provides technical support to IT users.

Skills Employers Are Looking For

The number of unique job postings in your area that have listed this skill in the last year.

Skills

Job postings

Reading Comprehension
60
Active Listening
57
Critical Thinking
57
Speaking
55
Writing
49
Learning Strategies
49
Active Learning
48
Monitoring
42
Mathematics
39
Science
1