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Meet Lauren – Level 2 Customer Service Practitioner Apprentice

Female apprentice Lauren Jones wearing a lanyard leaning against a wall emblazoned with the light blue City College Plymouth logo.

Meet Lauren Jones – one of City College Plymouth’s rising apprentices.

Lauren is completing her Customer Service Practitioner Level 2 Apprenticeship while helping her team with key administrative support – she’s often the first friendly face staff meet each day.

Her favourite moment so far? Helping at a College Open Day: “I loved meeting new people and getting myself known around the College.”

When Lauren first visited as a potential student, the support on offer stood out immediately – from wellbeing spaces to therapy dogs – which she describes as ”a world away” from her school experience.

Looking ahead, Lauren hopes to improve her confidence, gain qualifications, and develop a career in business: “Getting used to a professional environment is a whole new world, but I’m excited for it.”

Her advice for first-time Open Day visitors? “Look at everything – don’t close yourself off to new opportunities.”