Apply Now

Salon Receptionist Apprentice

Overview Details Apply

Number of vacancies:
1

Company name:
STARS Salon

Company location:
Kings Road Devonport Plymouth PL1 5QG

Salary per week:
£12,665.00 (Annually)

Hours:
Monday- Friday. Hours to be confirmed upon interview. Occasional Saturdays may be required. Total hours per week: 37.0

Duties:

What will the apprentice be doing?

This role requires the apprentice to demonstrate expertise in the organisation’s products and/or services and sharing knowledge with wider teams and colleagues. They will gather and analyse customer information and data that influences change and improvements in service, utilising both organisational and generic IT systems to carry out the role, with an awareness of other digital technologies.

Responsibilities would include:

  • Handling all incoming customer queries and questions both on the telephone and in person
  • Supporting the customer experience
  • Maintaining an accurate customer database by entering and updating client information
  • Providing support to team members
  • General housekeeping of the salon
  • Developing advertising and marketing campaigns plus management of social media platforms
  • Develop the collaboration between both internal and external stakeholders
  • Developing spreadsheets and inputting data where required
  • Handling payment transactions
  • Referring problematic issues that they cannot solve to management
  • Uphold, support and develop the brand, image and reputation of the salon
  • Adhering to a company’s policies and procedures at all times when assisting

Training:

What training will the apprentice take and what qualification will the apprentice get at the end?

The apprentice will gain a level 2 Customer Services qualification. All training will be provided on the job.

Qualities and skills:

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Presentation skills, Administrative skills, Team working, Creative, Initiative, Non judgemental, Patience, Flexible, Bubbly, Personable & Approachable.

Qualifications

GCSE or equivalent English (Grade Minimum Grade 4/C) Essential.
GCSE or equivalent Maths (Grade Minimum Grade 4/C) Essential.

Prospects:

What is the expected career progression after this apprenticeship?

Once the apprenticeship has been completed career progression within the college will be reviewed.