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Retail Operations

Course Code: CURO
  • Level: 2
  • Qualification: Certificate
  • Awarding body: Northern Council for Further Education (NCFE)
  • Duration: 20 weeks
  • Course type: Distance learning, FREE (Eligibility Applies)
  • Time of day: Flexible
  • When you'll study: The course is delivered online so you can study at a time that suits you.

What's it all about?

The retail industry is subject to a number of pressures. These include changes in shopping habits and the recent economic downturn which reduced consumer spending. However, as consumer confidence begins to grow, it is important that retail support staff are fully trained to meet the needs of customers. As removing staff from the ‘shop floor’ applies pressure to rotas, this training can be carried out in the learner’s own time via our tried-and-tested flexible learning approach.

Employers might wish to use this course to provide training to staff or if you are working in retail or wish to join the sector, this course could help start or progress your career.


  • achievement of a nationally recognised Level 2 qualification
  • evidence of your competency to employers
  • improve your handling of customer payments and how to deal with customer queries and complaints
  • further your personal and professional development
  • learn at a time that suits you without the need to attend College.


  • Please note that the start dates shown for this course are for guidance only. You will start your course as soon as you have enrolled. 
  • This course is free, however if you do not complete it within an agreed timeline you will be required to pay a fee of £99.

Course information

You will learn the following aspects of the retail industry

  • understanding customer Service in the retail sector
  • understanding the retail selling process
  • understanding how individuals and Teams contribute to the effectiveness of a retail business
  • understanding how a retail business maintains health and safety on its premises
  • understanding retail consumer law
  • understand how to deal with customer queries and complaints in a retail environment.

Please note that this course is only available to those 19 years old or over.

There are no specific entry requirements for this course; however, a good understanding of the English language is essential.

Assessment will be via number of assignments. There are no exams.

Successful completion of this course could lead to employment in retail, or you may wish to continue studying via an Apprenticeship in business or the College’s Level 3 Diploma in Business.

Please note fees are quoted for one year only.

Download course PDF

Future careers

What you could earn:

Chartered and Certified Accountants


Potential salary


Entry level salary


Average salary


Annual openings in Plymouth

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