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Adult Care Worker

Course Code: A2/0119/00

Level: 2
Subject area: Childcare, Health & Social Care
Awarding body: OCR
Qualification: Apprenticeship, Diploma
Course type: Full-time
Time of Day: Daytime
Duration: 12-18 months
When you'll study: Various days and times

About the course

Adult care workers are the frontline staff who help adults with care and support needs to achieve
their personal goals and live as independently and safely as possible, enabling them to have
control and choice in their lives.

To work in care is to make a positive difference to someone’s life when they are faced with
physical, practical, social, emotional or intellectual challenges.

What you'll learn

The exact tasks and responsibilities of the job role relevant to the context of the service in which
they are working. This could include supporting social activities, monitoring health, assisting with
eating, mobility and personal care.


  •  understand the tasks and responsibilities of the job role relevant to the context of the service
    in which they are working
  •  understand the professional boundaries and limits of their training and expertise
  • the relevant statutory standards and codes of practice for their role
  • what the ‘duty of care’ is in practice
  •  how to contribute towards the development and creation of a care plan underpinned by the
    individuals preferences in regard to the way they want to be supported
  •  how to identify, respond to and escalate changes to physical, social, and emotional needs of
  •  how to access, follow and be compliant with regulations and organisational policies and
  •  how to support and enable individuals to achieve their personal aims and goals
  •  what dignity means in how to work with individuals and others
  •  the importance of respecting diversity and treating everyone equally
  •  the barriers to communication
  •  the impact of non-verbal communication
  •  the importance of active listening
  •  how the way they communicate can affect others
  •  about different forms of communication e.g. signing, communication boards
  •  how to find out the best way to communicate with the individual they are supporting
  •  how to make sure confidential information is kept safe
  •  what abuse is and what to do when they have concerns someone is being abused
  •  the national and local strategies for safeguarding and protection from abuse
  •  what to do when receiving comments and complaints
  •  the health and safety responsibilities of self, employer and workers
  •  how to keep safe in the work environment
  •  what to do when there is an accident or sudden illness
  •  how to reduce the spread of infection
  •  what a professional relationship is with the person being supported and colleagues
  •  how to be actively involved in their personal development plan what to do to develop, sustain and exhibit a positive attitude and personal resilience.



  • support individuals they are working with according to their personal care/support plan
  • ask for help from an appropriate person when not confident or skilled in any aspect of their
  • provide individuals with information to enable them to have choice about the way they are
  • encourage individuals to participate in the way their care and support is delivered
  • ensure dignity is at the centre of all work with the individuals they support, their families,
    carers and advocates
  • demonstrate all work is person centred, accommodating the individual’s needs, wishes and
  • demonstrate empathy (understanding and compassion) for individuals they support
  • demonstrate courage in supporting people in ways that may challenge their personal/cultural beliefs
  • speak clearly and exhibit positive non-verbal communication to individuals, families, carers
    and advocates
  • use the preferred methods of communication of the individual they support according to their language, culture, sensory needs and their wishes
  • identify and take steps to reduce environmental barriers to communication
  • write clearly and concisely in records and reports
  • recognise potential signs of different forms of abuse
  • respond to concerns of abuse according to agreed ways of working
  • promote the health and wellbeing of the individual they support
  • move people and objects safely
  • demonstrate how to reduce the spread of infection, including use of best practice in hand hygiene
  • demonstrate how to keep people, buildings and themselves safe and secure
  • recognise symptoms of cognitive impairment, e.g. Dementia, learning disabilities and mental health
  • reflect on own work practices
  • demonstrate the development of their own skills and knowledge, including core skills in writing, numbers and information technology
  • demonstrate their contribution to their development plan
  • identify sources of support when conflicts arise with other people or organisations
  • demonstrate they can work within safe, clear professional boundaries.

You will be taught, guided and assessed on the above topics over the duration of your
Apprenticeship to prepare for your achievement. This will be done via tutor practical sessions
and visits at the workplace from your designated assessor who will ensure you are competent in
the job you are doing.

Entry requirements

Individuals without level 1 English and maths will need to achieve this level and take the test for
level 2 English and maths prior to taking the end-point assessment.


This Apprenticeship provides an ideal entry into the adult care sector, where there are many potential jobs including care worker, personal assistant, mental health support worker and
learning disability support worker. You may also wish to progress on to the Level 3 Lead Adult
Care Worker Apprenticeship.

By applying for this position you will go through the College’s assessment procedure and once
successful, you will be assigned a Business Engagement Officer who will guide you into
employment by finding the best-suited workplace.

What's next?

This Apprenticeship provides an ideal entry into the occupation and supports progression within the sector. Individuals without level 1 English and maths will need to achieve this level and take the test for level 2 English and maths prior to taking the end-point assessment.

For those with an Education, Health and Care plan or a legacy statement the Apprenticeship’s English and maths minimum requirement is entry level 3. British Sign Language qualifications are an alternative to English qualifications for those who use this as their primary language.

Important information

Fees quoted apply to courses starting in the academic year 2018/19 (August 2018 – July 2019). There may be a slight increase in fees for courses starting 2019/20.

Apply for this apprenticeship via the button below