Hospitality managers will be in charge of the day-to-day running of a huge variety of organisations, including bars, restaurants, cafés, conference centres, banqueting venues, hotels and contract caterers. They will manage staff, monitor levels of customer satisfaction, ensure the best possible service is provided to customers and be involved in managing finances from the day’s takings to ordering stock.
This role will suit people who have a passion for providing a service and exceeding customers’ expectations. Hospitality managers have a high level of responsibility and require excellent business, people and customer relation skills. Individuals in this role should be highly motivated team leaders that combine a talent for management and specific industry skills and thrive on the customer-facing nature of the role.
During this Apprenticeship you will have training sessions at City College Plymouth to give you the skills and knowledge required to succeed in the industry. You will also receive direct training from the business you are employed by for your Apprenticeship who will work with the College to ensure you are reaching your maximum potential via regular workplace observations and reviews.
For this apprentices must pick one area of expertise alongside core knowledge. The core knowledge for this Apprenticeship will include:
- managing finances
- monitoring levels of customer satisfaction
- developing new business improvement ideas
- customer relation skills
- how to work out the resources needed for both busy and quiet times.
Alongside this, apprentices will choose to specialise in one of the following areas, relating to their job role:
- food and beverage manager
- housekeeping manager
- front office manager
- revenue manager
- conference and events manager
- hospitality outlet manager
- kitchen manager (head chef)
- multi-functional manager.
You will be taught, guided and assessed on the above topics over the duration of your
Apprenticeship to prepare for your achievement. This will be done via tutor practical sessions and visits at the workplace from your designated assessor who will ensure you are competent in the job you are doing.
Employers will set their own entry requirements, but individuals should have had supervisory responsibility in order to start this Apprenticeship.
To undertake this Apprenticeship you will be required to undergo an assessment with the course tutor. This is nothing to worry about! The tutor will have a conversation with you in order to assess your employability skills and your willingness to learn. They will also want to find out about any prior knowledge you may have. The assessment may include a practical task and a short workbook of basic questions about the industry.
If you do not already hold a GCSE at a grade 4-9 (A-C) or Functional Skills (level 2) in English and maths then you will be asked to complete a short assessment to determine what level you are currently working at. The results from this, combined with your tutor meeting, will ascertain whether we will be able to accept you onto an Apprenticeship and work with you to find an employer to begin your learning journey.
The end-point assessment is the name given to a series of tests you must take to prove your ability to do the job you have been training for. These tests take place at the end of the Apprenticeship following a period of training and development. For this particular Apprenticeship, this will be divided into three parts: an on-demand test, a business project and a professional discussion.
This Apprenticeship has an expected duration of 18 months, however, this may vary depending on your readiness to sit the end-point assessment.
Completion of this Apprenticeship is expected to lead into full-time employment within a senior management role within the hospitality sector.
By applying for this position you will go through the College’s assessment procedure and once successful, you will be assigned a Business Engagement Officer who will guide you into employment by supporting you to find the best-suited workplace.