Retrofit Advice

Course Code: RAARA

Level: 3
Qualification: Certificate
Duration: Four weeks
Course type: Part-time
Time of day: Daytime
When you'll study: One day per week, 9.00am - 4.00pm

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What's it all about?

Retrofit Advisors work in a range of organisations such as housing associations, local authorities, energy and utility companies and specialist retrofit companies. Retrofit Advisors provide excellent customer service to support and guide customers through their retrofit project.
Retrofit Advisors earn salaries of £20k – £25k.

Without Retrofit Advisors, there is no assurance that the high standards required and vast volume of installs will be reached, and the effects of that would be felt globally.

If you’re new to the world of domestic retrofit, it will give you a comprehensive and easy to follow introduction to whole-house retrofit. If you have some experience of energy efficiency projects already, it will build your knowledge to give you the bigger picture of domestic retrofit.

You will gain an understanding of what domestic retrofit is, what it is supposed to achieve, what you need to know when working in the industry, and what to look out for when installing energy efficiency measures in homes.

The course is designed to improve the employability of learners. Employers are increasingly seeking staff who understand the fundamentals of retrofitting.

Course information

Course content

The course is made up of six modules that cover all aspects of retrofit advice. Each module features extensive teaching materials, expert presentations, case studies and activities that are designed to give you an in-depth understanding of both theory and practice.

The course is delivered face-to-face in four sessions, but supported with an in depth e-learning platform that will take around four weeks to complete. This includes time for you to work through the assessments that are needed.

Modules

1. Home energy use and why retrofit matters – all you need to know about climate change, the importance and meaning of retrofit, fuel
poverty and the role of a Retrofit Advisor.

2. Retrofit basics – learn the basics of construction and building services, energy efficiency and heat loss, retrofit
measures and technologies and the major risks in retrofitting.

3. The retrofit industry and the role of the Retrofit Advisor – get to grips with the organisations involved in retrofit, the funding and grants available, the
typical retrofit customer journey, PAS 2035 and the role of the Retrofit Advisor.

4. Retrofit advice in practice – the skills and knowledge you need to do the job properly, including site visits, health and
safety, common challenges in retrofit and energy efficiency and how to deliver good retrofit
advice.

5. Supporting customers – learn about how to delight the customer and provide an excellent customer experience, how
to communicate effectively, how to diagnose and triage issues, address challenges and handle
challenging situations.

6. Professional and administrative good practice as a Retrofit Advisor – learn the professional and admin skills that can make you an exceptional Retrofit Advisor;
taking notes, working with data, multitasking, time management, prioritisation and workplace
communications.

Entry requirements

You’ll need to have a good understanding of retrofit technology and how it works and ideally
have a background in construction or the built environment. If you are great with people, enjoy
providing information, advice, and guidance, can build great rapport through your people and
communication skills and like problem solving and creative thinking, this could be a role you would excel in.

Assessment methods

The course is assessed via:

end of module multiple choice tests
case study
professional discussion
invigilated multiple-choice test.

What's next?

With experience and further qualifications there are career progression routes into other retrofit roles such as Retrofit Assessor, Retrofit Coordinator, Retrofit Designer and Retrofit Evaluator. There are also career progression routes with retrofit advice, such as to team leader or manager.

Fee for this course: £1560

Not applicable to this course