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Travel and Tourism

Course Code: TRV3

Level: 3
Subject area: Travel & Tourism
Awarding body: City & Guilds
Qualification: City & Guilds, Diploma
Course type: Full-time
Time of Day: Daytime
Duration: One year

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About the course

This course is designed for aspiring holiday representatives, with a keen interest in working in this country or overseas. Holiday representatives are employed to make sure that customers have an enjoyable holiday. To thrive in this industry, you’ll need to be patient, friendly, well-organised and able to build strong relationships with customers.

We will help you develop your skills and teach you how to deal with emergency situations, as well as developing an entertaiment programme. Alongside guest speakers and visits around the UK, there are opportunities to travel to Lapland and New York.

Let us help you stand out from the crowd and gain your dream job.

What you'll learn

You will study the following subjects:

  • principles of supervising customer service performance
  • overseas representatives
  • overseas resort operations
  • planning and delivering guided tours
  • holiday park representatives
  • responding to emergency and problem situations in tourism destinations
  • adventure tourism
  • marketing
  • promotions and sales
  • developing an entertainment programme.

Your individualised study programme will be made up of the following four areas:

  • the qualification you are studying
  • English and maths
  • work experience
  • other activities to develop your personal skills e.g. preparing you for employment, training or higher/further education.
Entry requirements

You will need four GCSEs at grade D (3/4) over above, including English and maths, or a Level 2 Diploma in Travel and Tourism.


You will be assessed through a combination of short written tests, case studies, presentations and role plays.

What's next?

On successful completion of this course, you may progress to a career as an overseas holiday representative, a children’s representative, a resort courier or a holiday park host.

Important information

Fees quoted apply to courses starting in the academic year 2017/18 (August 2017 – July 2018). There may be a slight increase in fees for courses starting 2018/19.


Course Code: TRV3

Course Fees

A Full Course Fee: Not applicable to this course

B Reduced Course Fee (for those in receipt of qualifying benefits): Not applicable to this course

C Ancillary course costs (ie books and equipment): Not applicable to this course

D Advanced Learner Loan Fee: £2500

How old are you? How much will you pay?
16 - 18 This course is free for this age group
19 - 23 D(Note: If you do not have a level 3 qualification, this course may be free).
24+ D

Please note fees are quoted for one year only.