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Professional Bakery and Customer Service

Course Code: CIPC2FT
  • Level: 2
  • Qualification: Certificate
  • Awarding body: City & Guilds (C&G)
  • Duration: One year
  • Course type: Full-time
  • Time of day: Daytime
  • When you'll study: Three days a week, 9.00am - 4.00pm
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What's it all about?

Looking to build a career in the hospitality industry or launch your own business?

This course meets current industry standards and gives you the key skills and knowledge you need to succeed. Whether you are aiming to move up in your career or start your own venture, it opens the door to further qualifications and exciting opportunities in the hospitality world. You’ll also gain hands-on experience in customer service by working at our on-site College restaurant.

Course information

This course covers key vocational knowledge, professional standards, and industry techniques. You’ll develop practical skills and gain a clear understanding of what the industry expects – setting the stage for a successful career. You’ll also study customer service in hospitality, including table service, bar work, welcome hosting, and point-of-sale operations.

Course Units

  • The catering and hospitality industry – trends and career opportunities.
  • Food safety in catering.
  • Health and safety in catering and hospitality.
  • Healthier foods and special diets.
  • Catering operations, costs, and menu planning.
  • Applying workplace skills in hospitality and catering.
  • Producing hot and cold desserts and puddings.
  • Producing pastry products.
  • Producing biscuits, cakes, and sponge products.
  • Producing fermented dough products.
  • Maths and English – embedded in the course, with standalone qualifications if required.
  • Personal development and target setting.

In order to be successful on this course, you will need to have one of the following:

  • a GCSE in English Language at grade 4 (C) or above
  • a level 1 hospitality-related qualification

You’ll be assessed through practical assignments and short answer tests, designed to reflect real industry tasks and knowledge checks.

Please note fees are quoted for one year only.

Download course PDF

Future careers

What you could earn:

Chefs

£37,086.54

Potential salary

£10,436.42

Entry level salary

£24,647.00

Average salary

37

Annual openings in Plymouth

View career details

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